For twenty-three years, Mark Filler answered other people’s worst days. His law enforcement career spanned corrections, school resource officer duty, investigations, training, and command, and he served four years as a firefighter alongside it. That work gave him a particular vantage point. He arrived after the decision had already been made — or after no decision had been made at all. The difference between those two outcomes was rarely luck. It was whether somebody had thought it through in advance.
For much of that career, Mark was the one doing the thinking in advance. He served as Incident Commander and Planning Section Chief for public venue events, demonstrations and protests, large-scale recurring sporting events, the COVID-19 response, and other critical incidents. The timelines could not have been more different. A scheduled venue event gave him weeks. A demonstration gave him hours, sometimes less. The pandemic gave him a plan that had to be rewritten faster than it could be distributed. What held across all of them was that the quality of the day tracked the quality of the planning that preceded it — and that the planning was never the part anybody noticed.
He also learned where plans break, by breaking them on purpose. Mark has designed and facilitated tabletop exercises for schools and houses of worship, and multi-discipline, multi-jurisdictional exercises for mass casualty threats and active shooter response — the kind that put law enforcement, fire, EMS, hospital, and school leadership in one room and let them discover, while it is still safe to discover it, that their radios do not reach each other, that the reunification site is somebody’s unsecured parking lot, and that no two people in the room agree on who has the authority to call a lockdown. The organizations that had never run an exercise were not careless. They simply had no way to know what they did not know.
When Mark retired and began a second career in the insurance industry, he expected a change of subject. Instead he found the same problem from a different seat, and at a scale he had not seen before. Reviewing organizations from the outside — their exposures, their protocols, whatever plan they had — he kept finding the same gap in risk mitigation, and it did not correlate with the things people assume it would.
Those gaps were almost never the product of negligence, indifference, or even funding. They existed because nobody inside the organization knew where to begin. Leaders were not ignoring risk. They were looking at a list of threats and hazards long enough to be paralyzing, with no obvious first step, no standard to measure themselves against, and a mission that needed doing today. Safety became the thing that would get proper attention next quarter — every quarter.
Mark’s conviction is that this is a solvable problem, and that the sequence is not complicated. A thorough and honest risk review tells an organization where it actually stands. Policy and planning written for that specific building and those specific people turn findings into decisions made ahead of time, rather than in the moment by whoever happens to be closest. Training and exercises put those decisions in the hands of the staff and volunteers who will carry them out — most likely with no consultant in the room. Knowledge, then plans, then preparedness. Done in that order, an organization stops guessing.
That is why Advantage Risk Consulting was founded: to serve the organizations whose own purpose is serving their communities. Schools, congregations, clinics, care facilities, and small businesses hold communities together, and almost none of them have a security department. What they have is one person carrying safety on top of a full job. ARC exists to stand next to that person with the knowledge, the documentation, and the training nobody has handed them anywhere else.
Background. Mark’s career includes service as a Police Lieutenant and SWAT Team Commander, Emergency Management Liaison, Police Sergeant, and Police Advisor under a U.S. Department of State contract. He has served as Incident Commander and Planning Section Chief for public venue events, demonstrations and protests, large-scale recurring sporting events, pandemic response, and other critical incidents, and as Deputy Incident Commander for a regional, multi-agency COVID-19 vaccination point of distribution coordinating law enforcement, hospital, and state and federal health partners. He has developed departmental policy and training programs, conducted risk and vulnerability assessments for major public gatherings, dignitary protection details, and civil unrest response, and designed and facilitated tabletop exercises for schools and houses of worship as well as multi-discipline, multi-jurisdictional exercises for mass casualty threats and active shooter response. He holds a Master of Science in Leadership and Emergency Management and a Bachelor of Science in Public Safety and Emergency Management, both from Grand Canyon University.